Amenities

House rules

Flat is strictly non-smoking. Please take off shoes while in flat. Guests should lock the door when leaving the apartment (during their stay). Please keep noise to a minimum. Don´t leave the apartment filthy (cleaning, linen and towels are included but please do not leave behind a pigsti). Please keep energy consumption to a minimum - please do not leave heating or air conditioning on when you are not in the flat. Please keep windows closed - especially when you have heating or air conditioning on. Please check always first the FAQ (to which you have received a link) for practical matters and doubts. Please check flat description and reviews carefully to ensure that there won´t be any surprises for you. Communication is to take place thru Airbnb. Don´t book for others, only yourself. You can use the washing machine but you are on your own (so no panicky calls in the middle of the night because you cannot figure out how to operate it or open it!). You book a clean, self-catered and functional property and both regarding getting in and staying in the flat, you manage on your own. While we will try to help you remotely if you have problems (opening door, making hot plates work, operating microwave, etc) do not expect staff to pass. If you insist in having staff over and it turns out to have been unnecessary you will be charged 50 euros. You can also pay 50 euros on own initiative to have staff come by. If you lock yourselves out or lose keys then transfer 50 euros so we can send staff to let you in. The 50 euros must be paid in advance or as last resort in the moment that you are let in to the apartment again. If they do not manage to open the door, then we will reimburse you the and you will have to call a locksmith at your own expense. If keys have to be made then that has a cost of 50 euros. Any problem caused by guest or breach of rules will be subject to charge. An occasional bug or insect or other petty issue, is no reason for contact nor complaint. There are no guarantees about wifi speed. Wifi, water, electricity and one set bed linen and towels per person, and 3-4 toilet rolls are included - everything beyond that is the Airbnb guests responsibility to get at own expense. Please use this FAQ in case of doubts. Any claim must be substantiated with photo (but not close-ups as anything then can be blown out of proportion), video or audio. Unjustified claims, false claims, false alarms, any inconsistency between booking and reality, breach of house rules or Airbnb rules will be reported to Airbnb and subject to payment. Any perceived issue by guest must be reported within 12 hours of arrival. Host must be given a chance to rectify - and consequently access to flat. Don´t expect me to accept alteration requests asking for a shortening of stay. Other Things to Note: Keys to flat are in a key box by entrance to flat. Guests get code to box after which they get key to flat. Having a system like this allows clients to arrive any time of the day (or night!). Owner or staff might go without notice to your apartment if need be/there is an issue to fix (which is unlikely to happen). Extra person fee is calculated for the whole booking period.

Neighborhood

Right in the middle of Alfama - the old Lisbon - but in a quiet corner!